We are looking for a motivated Customer Success Manager to join our growth journey!

At Verarca, we work hard to make it easier for companies to carry out CO₂ calculations. We have built a system that allows businesses to integrate their accounting systems with Verarca and automatically generate a CO₂ calculation that provides full visibility of their carbon footprint. Customers can then download a complete report, view dashboards with live CO₂ data, and much more.

We are looking for a dedicated Customer Success Manager (CSM) to help onboard, educate, train and support our current and future customers – turning them into superusers of Verarca.

Your main task will be to translate complex international requirements for ESG or CDP reporting into a user-friendly format and guide our customers in using our software to calculate their CO₂ emissions.

No worries: we provide thorough training and a supportive team – so keep reading.

Typical tasks in this role:

• Supporting customers via phone, chat and email so they can get started quickly with Verarca – with help and service always close at hand.
• Ensuring a positive experience and high customer satisfaction, especially during the onboarding phase.
• At Verarca, we have two non-negotiable commitments as employees:
• We work purposefully to make climate reporting as simple as possible for our customers and strive to be the preferred choice for small and medium-sized businesses.
• We are committed to making sustainability simple and accessible for everyone.

We offer you, among other things:

• Comprehensive training and support from colleagues – always within reach.
• A competitive salary based on experience and qualifications, including regular review and development meetings.
• An attractive pension scheme.
• Breakfast and lunch arrangements.

You will also be part of:

• A company that truly wants to make a difference in the green transition, helping businesses make their CO₂ footprint visible.
• A central role in the organisation, where you will be jointly responsible for the most important thing: happy customers who succeed with Verarca.
• Fantastic colleagues who help and support each other.
• Strong and stable working conditions, including breakfast, lunch scheme and pension.
• Social events.
• A healthy work-life balance. We value your wellbeing and want you to stay with us for the long term. 🙂

Responsibilities and tasks:

• Analysing customer needs in relation to functionality.
• Onboarding new customers in the use of Verarca software.
• Ensuring regular and proactive customer touchpoints.
• Maintaining high levels of onboarding and customer satisfaction.

It’s an advantage if you have:

• Strong execution and follow-up skills – you understand that follow-up equals progress.
• Educational background in marketing, sales, finance or communications.
• Experience with accounting and knowledge of accountancy.
• Excellent communication skills – you inspire trust and understand the value of non-verbal communication and clear delivery.
• Good commercial insight.
• Motivation through success – both in collaboration with others and by contributing to customer success.
• A focus on quality over quantity, while still managing multiple projects simultaneously.
• A positive and open attitude towards challenges, colleagues and the world around you.

Like us, you believe you get furthest with:

• Great service and valuable experiences for the people around you.
• Honesty and reliability.
• Being well organised and thorough in your work.

We’d love to tell you more about our company and the opportunities in this role. If you have questions or would like to apply, please send your CV and cover letter to soren@verarca.com.

We invite candidates for interviews on an ongoing basis – we look forward to hearing from you!